Equality, Diversity and Inclusion

Our commitment

Mental health does not affect everyone equally, and it is not experienced equally either. Who you are shapes whether you get help, how quickly, and whether that help fits your life.

We build our services around that reality rather than around an average patient who does not exist.

What we commit to

Access. We work to remove the barriers that keep people out of mental health care — long waits, rigid appointment models, services designed for one kind of life. We offer face-to-face, telephone and secure video delivery because access should bend to the person, not the other way round.

Care that fits. Our clinicians are trained to work across difference — culture, faith, race, disability, neurodivergence, gender identity, sexual orientation, age and background. Where someone needs an interpreter, an accessible format, or a different way of working, we arrange it.

Our people. We recruit, develop and promote on merit, and we work to build clinical teams that reflect the communities and workforces we serve. We do not tolerate discrimination, harassment or victimisation, from anyone, in any direction.

The Equality Act 2010. We meet our obligations under the Act in respect of all nine protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Where we deliver services for NHS organisations, we support them in meeting the Public Sector Equality Duty.

Honesty about where we are

An EDI statement is easy to write and easy to mean nothing by. So: we are not claiming to have solved this. Inequality in mental health access is a structural problem and we are one provider inside it.

What we can commit to is specific and checkable — that we monitor who is reaching our services and who is not, that we act on what that data shows, and that we say so when we fall short. If your experience of us does not match what is written on this page, we want to hear about it.

Email: contact@hg-mindworks.com
Phone: 0208 126 8767

Last reviewed: July 2026. Next review: July 2027