It's okay to need support.
If something is unsettling, you do not have to carry it on your own.
This is a confidential Psychological Wellbeing Service for Kent Fire and Rescue Service colleagues who need support beyond the Employee Assistance Programme.
It provides access to specialist clinicians following difficult experiences at work, sustained pressure or when things feel harder to manage.
Your Employee Assistance Programme is the first step for general support.
If you need further support, this Psychological Wellbeing Service provides access to specialist clinical care. This may include support after difficult experiences at work, when things feel harder to manage, or a structured assessment to decide what support is right.
Referrals are made through your Employee Relations Team, Wellbeing Support Officer or Health and Wellbeing Manager.
A clinician will contact you within 2 working days of referral.
This service is available to all KFRS colleagues across all roles and grades.
It is designed for colleagues who need specialist or structured support.
This may include help following trauma, sustained operational pressure or more complex wellbeing needs.
One-to-one therapy
Structured support with a qualified clinician.
Time to work through what is affecting you, with support matched to your needs. This may include trauma-focused therapy, CBT, counselling, or other specialist approaches.
Assessment within 3 working days. First session within 7 days.
Annual wellbeing assessment
A structured wellbeing assessment with a qualified clinician.
Offered to selected frontline roles identified by Kent Fire & Rescue Service. Participation is voluntary.
A focused check-in using clinical measures to understand wellbeing and decide if further support is needed.
Group supervision
Structured clinical supervision delivered in small groups.
Online sessions for specific teams, facilitated by a qualified clinical supervisor.
A space to reflect on incidents, manage cumulative exposure, and develop shared coping strategies. Not a case management meeting.
Major incident support
Rapid psychological support following significant incidents.
Immediate psychological first aid, followed by structured assessment and access to specialist therapy where needed.
Support can be scaled to teams and services affected by major or high-impact events.
This service is accessed through a management referral. You cannot refer yourself directly.
To access support, speak to your Employee Relations Team, Wellbeing Support Officer or Health and Wellbeing Manager. With your consent, they will refer you.
A clinician will contact you within 3 working days of referral.
If you are unsure who to contact, speak to your line manager who can guide you to the right person.
Employee Relations Team
Wellbeing Support Officers
Health and Wellbeing Manager
What happens next
Once a referral is made, a clinician from HG Mind Works will contact you within 3 working days.
They will complete a short triage to understand your needs and arrange an assessment or appropriate support.
Your privacy
This service is confidential.
What you discuss will not be shared with your manager or your team. Clinical information is not disclosed without your consent, unless there is a concern about immediate risk to your safety or someone else’s.
Waiting can be hard, and your wellbeing matters now – not just when your sessions start. If things ever feel urgent or unsafe, please don’t wait for your appointment. Use one of these:
Emergency / immediate risk to life:
Call: 999
NHS mental health support (18+), out of hours:
Call NHS 111 and select Option 2
Release the Pressure:
0800 107 0160 (24/7)
Samaritans:
116 123 (24/7)
SHOUT:
Text SHOUT to 85258 (free, confidential, 24/7)
Health Assured (your Employee Assistance Programme):
0800 028 0199 (24/7)
The Fire Fighters Charity Crisis Line:
0300 373 0896 (24/7)
Wellbeing Support Officer (WSO):
Request a duty WSO through Fire Control, or view the “Who's on Duty” rota (I want to… > Find > Who's on Duty)
Registered with the Care Quality Commission · Provider ID: 1-25757603783